Support Engineer
We are currently seeking a highly skilled Support Engineer to join our software development company. In this role, you will play a crucial part in assisting our airline customers with their daily operations and ensuring their satisfaction. Your responsibilities will include providing support on various applications, analyzing issues, troubleshooting, and delivering quality solutions to customer problems. Additionally, you will be involved in training teammates, documenting troubleshooting journeys, coordinating meetings, and optimizing processes to enhance efficiency.
Requirements
- Bachelor’s degree in Informatics, Computer Science, or any similar fields
- 3-5 Years Experience in a similar role
- Experience with the Jira/Confluence/Bitbucket suite
- ITIL knowledge
- Understands Java, Angular, Swift, XML, CSS, …
- Solution-oriented and logical thinker
- Excellent problem-solving, written, verbal, and communication skills
- Knowledgeable in various tools such as Putty, MySQL Workbench, Terminal, Powershell, and Hawtio, API calls, AWS, Gsuite, and others.
What we offer:
- Appealing compensation based on experience
- Flexible break times
- Convenient office location just across the street from Ayala Mall
- Medical insurance (dental included) and several allowances
- Above industry standard leave benefits
- Opportunity to grow into a leadership position.
- No cubicle setup but a dual-screen open desk work setup for optimal knowledge sharing
- Full support from the overseas development and management team
- Travel opportunities to Europe
- Awesome colleagues ?
- Training provided when needed
- All the benefits of working in a lean and mean work environment:
- You’re not a number but a true asset to the group.
- Less hierarchy and enormous learning opportunities in the business since you are not placed in a typical roll
- Make a big impact and get credited for it.
- Have a high influence on business decisions and boost your personal skillset.
- Possibility to develop your own personal ideas within the company
- Regular outings and dinner treats with the whole team
- No limitations on social media usage
- Office TV streaming